Reviews Home Contracting Services Such as Angies List Home Advisor
HomeAdvisor and Angie's List, which was rebranded to "Angi" in 2021, are two of the near well-established digital home service marketplaces out there.
In the last decade, millions of homeowners have flocked to both to observe and rent local vetted professionals without the hassle of calling and getting quotes from each one individually.
Whether you're shopping for someone to construct your dream patio, tend to your backyard, or fix your PC, contractors are waiting for you online, tools at the set up.
In add-on to the benefits HomeAdvisor and Angie's List provide for homeowners, they are likewise valuable marketing channels for contractors.
Rather than growing their business only through referrals and traditional advertising, contractors tin sign upward with these marketplaces and instantly connect with potential clients ("leads") who demand their services.
And then if y'all need service, should you lot look for professionals on HomeAdvisor or Angie'south List? If yous're a contractor, which site is amend to grow your business?
In this commodity, I provide an in-depth comparison of HomeAdvisor vs. Angie's List and particular everything you need to know about each visitor'southward background, their business organisation models, review systems, cost, and how to optimize your time with them.
Apply the links below to navigate straight to a item section:
- HomeAdvisor vs. Angie's List: 30-2nd Summary
- HomeAdvisor vs. Angie'south List: Comparison Chart
- HomeAdvisor: Quick Overview
- Angie's Listing: Quick Overview
- How Practise Their Review and Rating Systems Work?
- Mutual Complaints
- How Much Does It Price for Homeowners and Professionals?
- Lesser Line: Which Habitation Services Market Should You Use?
HomeAdvisor vs. Angie's List: 30-Second Summary
If you adopt the brusque and sugariness version, hither is a summary to assist you lot decide what is all-time for your home or company:
Similarities
- Both are highly qualified service provider websites that accept been around for over xx years.
- Every service provider on both sites is pre-screened for your safety.
- Neither allows anonymous reviews on their platforms.
- Both offer free membership options for homeowners.
- Homeowners receive an enormous volume of calls from professionals presently after requesting quotes.
- They merged in 2017 to form ANGI Homeservices only nevertheless operate each site separately.
- Both have millions of satisfied homeowners, yet reviews from contractors virtually the effectiveness of each platform are mixed.
Differences
- Contractors pay a monthly fee to be listed on HomeAdvisor, just they don't have to pay for Angie'south List.
- In addition to the monthly fee, contractors can purchase leads on a pay-per-lead model from HomeAdvisor.
- On Angie'south List, contractors take the option to buy advertising on a pay-per-click model, which puts their business organisation at the top of the search results.
- According to anecdotal reports, hiring a contractor on HomeAdvisor can be more than expensive because some contractors pass the cost of the lead onto the customer.
- HomeAdvisor offers TrueCost Guides, DesignMine, loan assist, and other helpful free resources.
HomeAdvisor vs. Angie'due south List: Comparison Nautical chart
| HomeAdvisor | Angie's List | |
|---|---|---|
| Fellow member Count | 30 1000000 homeowners | 6 million households |
| Reviews of Professionals | Over 5 million | Over ten million |
| Background Checks | Yes | Yes |
| Cost for Homeowners | Costless | Green (Free) Silver ($24.99/yr) Gilt ($99.99/yr) |
| Price for Professionals | Monthly fee, pay-per-lead (Learn More) | Optional ad fee (Learn More) |
| BBB Rating | B+ | A- |
HomeAdvisor: Quick Overview
HomeAdvisor has been equipping households across the globe with the knowledge and the professionals they demand for all their projects since 1998 when they kickoff launched their platform.
You might have known them as "ServiceMagic" until they rebranded themselves as HomeAdvisor in 2012, to conform more with their mission to guide homeowners.
They didn't lose step in between name changes; by 2015, their website had accumulated 35 million users. Since then, they have continued to grow, offer more tools for supporting homeowners, and merge with Angie's List to course ANGI Homeservices Inc.
Today, they offer a beautifully streamlined website with hundreds of categories for habitation improvement, maintenance, and repair.
Their pre-screened professionals have nerveless over 5 million reviews by legitimate customers, and each review passes through the HomeAdvisor employee network to ensure there are no bots or bearding contractors trying to sneak in an inaccurate rating.
If you're a homeowner in need of service, hither'due south how HomeAdvisor works:
- First, you become to HomeAdvisor.com on your desktop or mobile device.
- And so yous fill out a quick questionnaire that confirms your location, contact information, and asks for a few details about the service you demand.
- Subsequently you complete the questionnaire,HomeAdvisor picks a few best matches for you to browse while your contact information is shared with contractors behind the scenes.
- You lot have the option to "Invite to Quote" 1 or more of the "best picks" or call out to a list of other options below.
Here's a quick expect at the steps yous need to have as a homeowner seeking service on HomeAdvisor. Of course, you lot tin can become to HomeAdvisor.com and try it out for yourself likewise.
Contractors looking to grow their business organization on HomeAdvisor are required to pay an almanac membership fee only to be listed on the site and receive reviews from customers. They also have the option to buy leads (contact information of homeowners looking for service) for a variable dollar amount per lead.
Angie'southward List: Quick Overview
Angie'southward Listing has been in business for over 20 years at present and is considered to be the mother of all home service providers.
Its CEO, Beak Oesterle, was inspired by an even older visitor named Unified Neighbors that operated under the same motto as Angie's List: neighbors exchanging data with neighbors.
This thought of trustworthy communication between real people is an operating model that Oesterle and then-intern Angie Hicks co-founded Angie'southward List on.
Today, over 6 million households take signed up for Angie's Listing to find reliable service providers in 720 (and counting) different home improvement categories.
Like HomeAdvisor, homeowners in need of service are free to browse the full list of companies after inputting their projection details or logging into their account.
For homeowners, the website experiences on Angie's List and HomeAdvisor are almost identical. Here'due south a quick await at the period on Angie's List:
Professionals can advertise their business in various trades, from plumbing to dentistry, amass positive reviews on their profile, and respond to customer concerns inside a monitored, rubber website. All of the professionals on Angie'due south List accept gone through groundwork checks.
In terms of costs, Angie's Listing offers homeowners 3 types of memberships, Green, Silvery, and Gold.
The Green membership is completely gratis, however, to proceeds access to extra services and exclusive discounts, you lot need to pay an annual fee for a Silverish or Gilt membership.
For contractors, it'south completely free to create a business organisation profile on Angie's Listing. Unlike HomeAdvisor, Angie's List does non sell leads to contractors; however, every bit long every bit your business has an overall rating of A or B, you have the option to pay an advertising fee to become your business placed at the top of the search results.
How Practice Their Review and Rating Systems Work?
HomeAdvisor and Angie'southward List center their businesses around condom and trust so that neither the homeowners nor the contractors feel similar they're taking a leap of faith in choosing i another.
Both sites promise off-white and uncensored reviews so that you have full access to the experiences that millions of other homeowners accept had.
HomeAdvisor and Angie's Listing don't allow either side (homeowners or contractors) to be anonymous.
All fellow member reviews have their names displayed for the sake of accountability, and contractors can then respond with their side of the story if necessary.
In addition to the transparency this provides, it also eliminates the risk of contractors disguising themselves equally homeowners and giving their ratings a boost.
On HomeAdvisor, homeowners are asked to give their hired professional an Overall Rating as well as Quality, Customer Service, and Value for Money ratings, plus whatsoever additional comments they experience inclined to write. They use a standard 5-star rating system .
Here's what the ratings and reviews screen looks like on HomeAdvisor:
On Angie's List, professionals receive letter grades based on response time, cost, professionalism, and quality of piece of work.
For contractors, this is the determining factor for whether you are eligible to pay for ads on Angie'due south List; yous'll withal appear in customer searches if you have a C or lower, but only companies with an A or B can buy their mode to the acme of the folio.
Here's what the ratings and reviews screen looks like on Angie's Listing:
How Much Does It Cost for Homeowners and Professionals?
HomeAdvisor is entirely gratuitous for homeowners searching to have work done.
After submitting your information, y'all have access to professionals immediately, and yous can choose one the contractors presented to y'all, or sit back and expect for your telephone to ring with gratis quotes from contractors that bought your "pb".
For professionals, however, HomeAdvisor requires an annual fee and gives you the choice to buy leads for a dollar amount per atomic number 82.
The annual fee is a fixed amount necessary for maintaining your profile on HomeAdvisor. Atomic number 82 fees are variable, pregnant that y'all will be charged more to obtain leads for larger projects, and charged less for each smaller one.
Habitation Advisor offers several types of leads, including Instant Booking, Instant Connect, Exact Match, Task Opportunity, and Market Match.
A Market Match atomic number 82 occurs when a consumer enters information about their location and projection, and that project is matched with a professional who does business in that location.
For case, if someone says they have a leaky piping in Boston, Massachusetts, that person'southward contact data and project details are sent to plumbers in the Boston area.
The other types of leads I mentioned (Instant Booking, Instant Connect, Verbal Match, Job Opportunity) occur when consumers seek out your item business organization and want to go far touch with you.
These leads cost 1.5x more than Market Match leads because the chances they become a customer are much higher.
Although HomeAdvisor has no publicly stated standard for their fee rates, professionals have disclosed that they've seen leads for less than $15 and greater than $lxxx . HomeAdvisor
In the past, Angie'due south List was non complimentary for homeowners, which was meant to foreclose random, non-paying customers from leaving reviews wherever they pleased.
Luckily, in contempo years, they've found a way to make membership free while nevertheless offering reliable reviews.
Customers now have a choice between the gratuitous Green Membership , the low-cost Silverish Membership, or the pricier Aureate Membership. You go all the necessities from a free membership – full admission to service providers and their reviews – plus a digital subscription to Angie's List magazine.
If you're willing to pitch in some extra money to get the Silvery membership, you'll receive exclusive discounts, their Fair Toll and Service Quality Guarantees, project financing and scheduling, Member Care support through electronic mail, too as a hard copy of Angie's List magazine.
However, simply Gold members accept an avenue to some important Angie's List features, such as Complaint Resolution Processes, which handle disputes for you.
It besides allows you lot to call Member Care Back up instead of emailing, contact an Emergency Support Line for fast fixes, chat online with experts, and authorize for express-time eCommerce Savings.
Their Gold-exclusive "Insta-Hire" feature even acts equally your personal assistant, finding professionals and quotes for you based on your needs.
Angie's List also has gratis options for contractors. Creating a profile on their website doesn't cost you a dime, but if you want to advertise, so some companies accept reported paying about $4-$6 per click.
Angie's Listing also requires that you offer discounts to customers when they feature y'all at the superlative of their search pages.
Common Complaints
Any massively successful company comes with its fair share of complaints, and these two service providers are no exception.
HomeAdvisor's thousands of scalding reviews have earned them a 1/ten on Reseller Ratings , and a 1.three/5 on Sitejabber .
However, some review sites are magnets for negative feedback, and you should accept note that HomeAdvisor has a iv.6/five rating on ConsumerAffairs , and a stellar 9.5/10 score on Trustpilot beyond xviii,000 reviews.
The worst of Angie's List reviews come from a i.ii/5 on ConsumerAffairs and a ii/five on Sitejabber .
Angie's Listing has a more than positive reputation on other websites as well, including an eight.06/10 on Reseller Ratings , and a 7.half dozen/10 on Trustpilot . But even the smallest amount of customer complaints should be taken as a warning for new members.
Homeowners Get a Ton of Calls
For homeowners who are using either service, yous'll likely receive a inundation of calls from contractors immediately later on submitting your data.
Since the competition is trigger-happy on either website, contractors could lose out on jobs if they don't reach out to their leads immediately.
If you similar shopping around for professionals and don't listen them bravado up your telephone, then this isn't a huge event. After all, the reason you're on the website is to get continued with professionals.
Your Contact Data Is Shared Across Companies
The most troublesome complaints come up from members of both sites who realize that their information on Angie's List is beingness sold to HomeAdvisor .
Overall, consumers tend to be satisfied with who they rent on Angie'south List. Only some are uncomfortable with the idea of Angie'southward List taking their personal data and passing it forth to HomeAdvisor.
Service professionals on HomeAdvisor occasionally call a atomic number 82 and find an aggravated, confused homeowner on the other line; they had been receiving calls for days after casually browsing Angie'due south List, and now they're getting offers from HomeAdvisor too.
If you lot're a professional who operates on both websites, then yous might discover yourself getting indistinguishable leads for this reason.
Paying for Leads Doesn't Guarantee Jobs
If you're a professional working on HomeAdvisor, you go charged for every single lead given to you, whether the client is serious nigh buying or not.
So, you end up paying for the homeowners, known every bit "tire-kicker", who only provide their information so they can window shop.
Professionals have been suspicious that HomeAdvisor might fifty-fifty transport them bad or fake leads when the market is getting sparse.
Angie'south List is reported as being more than contractor-friendly because there is no fee to create your profile, merely many people have still lodged complaints about their system.
Budding businesses that don't have the money or reputation to annunciate themselves on Angie's List tend to struggle to become on the front folio, while more established professionals monopolize it.
Since you're as well not spending money on leads, there is no guarantee that Angie's List will go y'all the massive influx of projects that y'all might expect from such a popular site.
You Could Get Overcharged for Services
Customers on HomeAdvisor should compare the price of their project against other websites since professionals might tack on their lead fees equally part of the bill.
Unlike Angie's List, at that place is no grade of Gilded membership on HomeAdvisor that offers help with disputes, so be certain to read reviews carefully while you're price-checking.
For homeowners on Angie's List, having to pay to receive customer support and other user-friendly features can end upward being a headache if anything goes sideways with your project.
In comparing, HomeAdvisor offers a wealth of resource for free, such as their TrueCost Guide , which gives you accurate project estimates derived from thousands of other HomeAdvisor members.
Screening Is Non Ongoing
HomeAdvisor only requires a unmarried pre-screening upon sign-up, so a business could accept potentially washed some unlawful things in between registering for HomeAdvisor and taking on your project.
Bottom Line: Which Dwelling house Services Marketplace Should You Utilise?
Homeowners, if you're tired of hidden fees and tiered memberships cut you off from resources, so I would strongly suggest HomeAdvisor.
It's gratuitous for you to utilize (and not pay to play), it comes chock-full of pre-screened professionals, and all their client reviews are at your disposal.
Plus, they offer unique tools like the TrueCost Guide and design boards reminiscent of Pinterest, all arranged into a bully, intuitive interface.
For service professionals, I would recommend creating your profile on Angie'south List, even if you don't intend to practise business organisation through it.
For complimentary, it gives a place for happy customers to be directed to when you want them to go out reviews, which should show upwardly in a Google search when any new prospective clients look you up.
With Angie's List, you don't have to fret about turning leads on and off, and you don't have to pay a monthly membership fee similar you would on HomeAdvisor.
If yous're a brand-new concern provider, HomeAdvisor could give y'all a leg up. Their lead arrangement makes it easier for you to get customers, gain some traction, and build upward a reputation for yourself.
Used correctly, HomeAdvisor and Angie's Listing could both exist invaluable marketing tools for your company. You lot can put yourself directly on the playing field with other reputable businesses and use the treasure trove of homeowners willing to give yous positive reviews.
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Source: https://prudentreviews.com/homeadvisor-vs-angies-list/
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